29th December, 2007
This Is Another AT&T Rant
Yes, I really, really dislike their service right about now. I have two issues to deal with. The first is that since having disconnected my phone number about a month ago, I lost access to my online stuff. I couldn’t look at my bills nor pay my current one. I didn’t mind so much since I still had paper copies of all the bills anyway, but it was convenient. Right now, I need to find the number of the current tenant in my old apartment because my Secret Santa had sent a gift over there. The number would be listed on the phone records on the number I had from AT&T. Since I am not in my college town right now, looking for the number online would be the most convenient way going about this. I called AT&T and they said that they could not give me access to my information whatsoever because online access is only available for active members. I think that’s completely bogus and completely inconvenient in every way possible.
The second issue I had with them is that since there were two numbers on my account, mine and SB’s, I still had to pay for SB’s when I disconnected mine. He didn’t get his phone switched over to his brother’s account until after the billing cycle had ended, so I had to pay for an entire month of service. I was expecting AT&T to send some sort of a check or some notification to let me know that I had a credit, but nothing. The way to go about this is to call into the customer service line in order to get transferred to another department and in that department, they would authorize for my credit check to be sent. However, that said department is closed right now.
My entire phone call was a bust. I’m seriously peeved right now and I am really disliking this whole corporate shit. Why is it that when you’re trying to contact someone, you can never get anywhere?
For example, I’m trying to deal with this whole insurance thing with my dad’s company. He happens to work for a corporate company, but I know that they must have a receptionist or something at a front desk at their office here, right? So I call the number during many different hours of the day and I get a machine that tells me to either entire in the extension of the person I want or to push “0″ for the operator. When I push “0″ I get sent to a voicemail machine that is full. So I can’t talk to anyone and the entire attempt is completely futile.
The only way that I am able to contact that human resources department is through an 800 number and I hate, hate, hate calling corporate. I like talking to people. I hate having to deal with machines and whatnot. Oh, and don’t even get me started on those stupid voice-activated machines that make you speak into the damned phone.
I hate corporate.
Tags: rant, SB
Posted at 4:37 pm | Comment (1)